We currently ship Australia-wide, with our warehouse based in Byron Bay, NSW. This allows us to efficiently fulfill orders and deliver to all Australian states and territories.

We also offer shipping to New Zealand.

We offer standard shipping for $14.95 per order, and express shipping is available for $24.95.

Free Standard shipping is available for orders over $150

We aim to ship all orders within 24 hours of receiving them. Once your order is placed, it’s quickly packed and handed over to the courier. During peak periods—such as sales or holidays—processing times may be slightly longer, but we always work to dispatch your order as soon as possible.

With our Standard and Express AusPost delivery options, you can expect your items to arrive promptly and reliably.

We offer shipping through Express AusPost and Standard AusPost:

• Express AusPost: Typically delivers within 1-3 business days across most metropolitan and regional areas in Australia.
• Standard AusPost: Usually takes 5-8 business days, depending on your location.

Please note that delivery times can vary based on your exact location, especially in remote or rural areas, and may be affected by public holidays, weekends, or extreme weather conditions.

Yes, Xanto is 100% Australian owned with no joint ventures or offshore funding. The company is privately owned by two individuals who share a deep passion for oceans and the Australian coastlines.

While our After Sun Oils & Sand pegs are made in Australia, our XO Beach Blanket is not (We wish it would!).

The beach blanket has been designed and developed in Australia; however, in a world where globalization drives the markets, we had to outsource its production to China.

But don't worry, we have ensured that the manufacturer we collaborate with, and the materials used to make it, are of top-tier quality and comply with high-level standards.

At XANTO, we want you to love your purchase. If for any reason you change your mind, we offer a 30-day change of mind return policy in addition to your rights under the Australian Consumer Law.

Change of Mind Returns

• You may return your item(s) within 30 days of delivery for a refund or exchange.
• Returned items must be unused, in original packaging, and in resalable condition.
• Proof of purchase (such as your order confirmation or receipt) is required.
• Return shipping costs for change of mind returns are the responsibility of the customer unless otherwise agreed.

Once your return is received and inspected, we’ll notify you by email and process your refund to your original payment method within 5–7 business days.

Faulty or Defective Items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

If the item is faulty, damaged, or not as described, please contact us at shop@xanto.com.au with your order details and photographs of the issue. We’ll arrange a repair, replacement, or refund as required.

Exclusions

The following items are not eligible for change of mind returns:

• Items that have been used, washed, or altered.
• Gift cards or promotional items.

How to Return

1. Contact our customer support team at shop@xanto.com.au with your order number and reason for return.
2. We’ll provide you with return instructions and the return address.
3. Ship the item securely and retain your tracking information until your refund or exchange is confirmed.

XO GLOBAL PTY LTD (ABN 77690409799)
shop@xanto.com.au | www.xanto.com.au